At Jersey Empire BD, we want you to be completely satisfied with your purchase. 1. 3-Day Return Window If you receive a defective, damaged, or incorrect item, you must notify us within 3 days of receiving the parcel. 2. Unboxing Video Requirement (Mandatory) To claim a return, exchange, or refund, you MUST record an unboxing video when opening the package. Without a clear, uncut unboxing video showing the shipping label and the defect, no return or exchange requests will be accepted. 3. Personalized/Custom Jerseys Jerseys that have been customized with a custom name or number CANNOT be returned, exchanged, or refunded unless there is a manufacturing defect or a spelling mistake made by our team. 4. Conditions for Return The item must be unused, unwashed, and in its original condition with all tags attached. 5. Refund Process Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 working days via bKash, Nagad, or Bank Transfer.